Learn How to Register and Use Metrash2 : A User Guide by MOI Qatar

Today, we are going to talk about the Metrash2 app, what it is? How we can register ourselves on the app and everything else. In short, we are going to provide you with the user guide of the Metrash2 app. So read the whole article for information.

What is the Metrash2 app?

Metrash2 is a free mobile platform from Qatar’s Ministry of Interior, which allows citizens and inhabitants to receive a broad range of official services while relishing the amenity of using their phones.

Do you know that the app has more than 150 services including renewal of Residence permits, visit visa applications, renewal of driving license, transfer of vehicle ownership, and checking traffic violations? The application also provides complete official details of your own and your dependents at a single click.

The history of MOI Qatar & Metrash

In 1970 the Ministry of Interior was created. The functions of the ministries and other government organizations in the country are outlined in the decree (5) for the year 1970.

MOI Qatar aims to possess delivering peace, security, and organizing police forces guaranteeing the protection of national security and keeping the safety and security of citizens and immigrants.

MOI Qatar is also taking all the important steps to stop incidents of crimes and informing the secrets of committed crimes in addition to taking care of nationality-related affairs, issuing travel documents, organizing immigrants’ entry to the country and their residence, and organizing the prison.

Assisting with the developments seen by the State of Qatar under the bright leadership of Emir H.H. Sheikh Tamim Bin Hamad Al Thani and Father Emir H.H. Sheikh Hamad Bin Khalifa Al Thani, the role of MOI Qatar and its departments is getting larger in the field of sustaining security and serenity to meet with the needs of extensive reform and growth in the country.

However, Metrash was launched in 2006 as an electronic service for mobile users only via subscription. Citizens could receive SMS messages regarding a traffic violation, RP expiry, license expiry, etc. It has been simplified in the last five years, and you can now do it in 5 minutes with your mobile phone.

How can I register Metrash on my phone?

Download the Metrash2 app from the Play Store.
Choose language
Enter your Qatar ID number & Expiry Date
Send automatic SMS to 92992
Enter activation codes & set a PIN code
Receive confirmation SMS & now you are set to use the app.

What is inside the Metrash app?

On the top of the Metrash app, you will see two tabs.

My Info Tab

The initial tab provides information regarding your official documents such as Qatar ID, Passport, Driving License, and the most recent date of your entry into Qatar.

Under Residence Services, the second row displays information regarding your family members. The third row contains traffic-related details such as vehicle ownership and traffic violations. The last row is designated for Visa Services.

Service Tab

The service tab has the following details:

Residency

The “Residency” page offers various options including but not limited to, issuing residency permits, canceling residency permits, renewing residency permits, replacing lost or damaged IDs, generating a sponsored names report, re-issuing an RP, changing passport details, changing sponsorship, and automatic RP renewal.

Citizens

The “Citizens” page provides various transactional services required by Qatari citizens.

Traffic

The “Traffic Services” page offers services such as renewing driving licenses, checking traffic violations, paying for violations, transferring vehicle ownership, registering accidents, and more.

General Service

The page you are referring to provides services such as reporting lost objects, obtaining police clearance certificates, acquiring security permits, and other related services.

Visa

The “Visa” page features a range of services such as issuing new visas, obtaining visa approvals, extending visas, and following up on visa-related matters.

Leaving Notification

The “Leave Notification” page offers options such as submitting leave notifications, obtaining return permits, and managing traveller transactions.

National Address

This page is specifically designed for registering national addresses. It is mandatory for all citizens and residents to register their current residential address on Metrash.

Communicate with us

This page offers options for communicating with various departments such as CID, Traffic, and Security Department, among others. Additionally, you can report traffic violations through this page.

Activating Metrash on a second device

Do you know that you can activate the Metrash2 app on a second device? Follow the following steps to activate:

Download the Metras2 app on the second device.
Enter QID & password used for the first device.
Metrash2 will send a 10-minute OTP to the device used to activate it previously.
Enter the OTP to activate the service on the second device.

How to change the mobile number in Metrash?

Follow the following steps to change your mobile number in the Metrash2 app:

Visit the Ministry of Interior website
Click on the ‘Inquiries’ icon
Go to the Metrash page
Click on ‘Metrash for individuals’
Enter your QID and the new mobile number
Choose a language.
Enter captcha code
Click ‘change number.’

The same page can also be used to subscribe and unsubscribe.

How to deactivate Metrash on a mobile device?

Open the Metrash2 application
Click on the top-right icon
Scroll down to the last option ‘Settings’.
Click on ‘Deactivate’
Enter the password

It is important to select whether to activate this device or all devices if the service is activated on multiple devices.

Metrash Helpline

The Government Contact Center offers 24-hour customer service to citizens and residents with technical issues relating to Metrash. You can reach the Hukoomi Contact Center at 109 (within Qatar) or +974-44069999, by fax at 44069998, or by live chat on the Hukoomi website. Email can be sent to contact@hukoomi.qa.

FAQ on the Metrash Mobile App

What should I do if I forget my Metrash password?

You can change your password by clicking ‘Forget Password.’

Metrash can be activated on how many devices?

You can only activate the Metrash app on two devices not more than that on one Qatar ID.

What if I do not have a Qatar ID on my phone?

If you don’t want to get a new SIM card, you will have to contact your service provider and ask about transferring your phone to your QID.

Is the Metrash app necessary for children?

Metrash is not required for children under 18 years of age.

What is the best way to get assistance with the Metrash app?

Residents can contact the 24-hour call center: 2342000 or email MOI Qatar at info@moi.gov.qa to receive support for Metrash2.

Metrash can be installed in Qatar by visitors?

No, but you should have Qatar ID to register for the Metrash2 app.

Metrash offers what payment methods?

There are two payment methods supported by Metarash2: Credit card payment for individuals and Direct debit via Ban only for companies.

What is the process for companies to activate Direct Debit account payment for Metrash?

A representative of the company must go to Qatar National Bank to apply for Metrash2 service.

In the event of a paid service error, how do you get a refund?

A refund request will be automatically submitted to the bank in the event of an error in paid service. Transaction time depends on the bank process.

Is it possible to change the language of the Metrash app?

Yes. Tap the icon in the upper right corner of the app. Tap the ‘Settings’ option at the bottom. Select the language option.

Q: What is Metrash?

A: Metrash is a mobile app developed by the Ministry of Interior in Qatar that provides a range of online services related to residency permits, visas, traffic violations, and other government services.

Q: How do I download the Metrash app?

A: The Metrash app is available for download on both iOS and Android devices. You can search for it in the App Store or Google Play Store and download it for free.

Q: Do I need an account to use the Metrash app?

A: Yes, you need to create an account on the Metrash app to access its features. You can create an account by providing your Qatar ID and other personal information.

Q: What services are available on the Metrash app?

A: The Metrash app offers a range of services, including visa and residency permit services, traffic violation inquiries and payment, and other government services such as requesting a criminal record certificate.

Q: Can I renew my residence permit through the Metrash app?

A: Yes, you can renew your residence permit through the Metrash app. You can also check the status of your application and receive notifications about the renewal process.

Q: Can I pay traffic fines through the Metrash app?

A: Yes, you can pay traffic fines and other penalties through the Metrash app. You can also view your traffic violations and check the status of your payments.

Q: Is the Metrash app secure?

A: Yes, the Metrash app uses advanced security measures to protect your personal information and transactions. However, it’s always important to keep your account credentials secure and avoid sharing them with others.

Q: What do I do if I have technical issues with the Metrash app?

A: If you experience any technical issues with the Metrash app, you can contact the Ministry of Interior’s e-services support team for assistance. You can find their contact details on the app or on the Ministry of Interior’s website.