How to file a labor complaint in Qatar - 11 easy Methods in 2023

Almost two million people from different countries are working in Qatar. They are constructing things and giving services to make the country grow quickly. Some bosses don’t follow the rules and don’t give workers their money or what they need.

The Qatar government made places where people can get help if they need it. This is for people who might not be safe at work. This article talks about how workers can tell the government if their boss is doing something wrong.

What should you do if your employer does not pay your salary?

The Qatar Government thinks it is very important to make sure guest workers have good rights. They want all companies to follow the rules about how workers should be treated in Qatar.

The Wage Protection System (WPS) makes sure workers get their pay on time and any late payments are taken care of in a organized way.

How Can i Complain to Labour in Qatar against an employer?

If an employee doesn’t get paid on time, they can tell the Ministry of Labour (used to be called MADLSA) in different ways that are explained below. The Ministry will take care of it as soon as they can.

1. Labor complaint via SMS to MADLSA hotline number

MADLSA has an SMS service to keep workers informed about their problems. A 24/7 hotline is available in many languages.

Here are the steps to send a labor complaint via SMS to the Ministry of Labour Hotline Number 92727:

Open your phone’s text message tab
Type 5 then your ID number or Visa number
Send it to 92727

This way of submitting complaints lets workers who can’t go to the Ministry in person still report their complaints. The system also makes sure that their complaints stay private

2. Labor complaint via Unified Platform

Users can use this platform to file complaints, report violations, follow up on complaints, and also update their contact information – including updating their mobile number and email information – as they are registered in the Ministry’s database.

Visit ADLSA Complaints & Whistleblower Portal
Select “submit a complaint”
Now login
Select on “request OTP”
Enter the OTP and proceed as guided

You can also choose to log in with your National Authentic System NAS username and password. It will take you to the same page as the other option.

After the department gets the complaints and problems, they will look at them and then contact the person who complained by SMS and email.

The complaint can be made against groups that need to follow Qatar Labor Law No. 14 of 2004 and the Domestic Workers Law made by Law No. 15 of 2017, or against groups regulated by the Ministry of Administrative Development, Labor and Social Affairs.

3. Labor complaint via the Amerni Mobile app

You can also file your complaints online via the “Amerni Qatar” application.

Download the app from the play store
Login
Complete the required setup
On the home page, select the “submit labor complaint” icon
Choose the language and fill in your complaint details.

4. Labour complaint by Calling Ministry of Labour Hotline Number

You can also file your complaint by calling the Ministry of Labour Hotline number 16008.

If someone wants to tell about bad living conditions for workers, they should call 40280660 to report it.

5. Labour complaint by sending E-mail

You can also file your complaint via sending email to the Ministry’s labor complaints ID- LBR-complaints@adlsa.gov.qa

6. Labour complaint via MADLSA self-service kiosks

You can also file your complaints anonymously via MADLSA’s self-service kiosks placed around Qatar. They offer service in 10 different languages.

7. Labour complaint through MADLSA Offices

You can visit the Labour Department Office in Industrial Area and Al-Shahaniya to file a complaint in person. The office is open from 7:30 AM to 12:30 PM, Sunday to Thursday.

Write down the full name and location of the company
Find the contact information for the manager or the mandoob of the company
Obtain a copy of your passport and Qatar ID
Visit the Labor Department
Complete the complaint form
Submit it to the Labour Inspector
Explain your complaint and provide copies of any documents you have.

The Labor Department will attempt to resolve the complaint out of court after investigating the complaint.

8. How to Make Labour Complaint Online

On the Ministry of Labour website, you can also submit complaints and suggestions.

Visit the complaints page on the Ministry of Labour website
Select ‘complaint’
Fill in your name, phone number, and email
Submit all the required details
Submit it.

How to A Submit Labour Complaint to NHRC

You can also tell the National Human Rights Committee (NHRC) if there’s a problem. They help protect human rights for everyone in Qatar – citizens, residents, and travellers. If someone’s rights are being violated, they can complain to the NHRC for help.

9. Labor complaint via NHRC website

Visit the NHRC’s complaint form on the website
Click ‘Register Now’ if you do not have an account
Complete the registration form with details such as a Name, QID, Phone number, and Email.
Once you register, you can submit a complaint.

10. Labor complaint through NHRC E-mail or fax

You can also file the complaint via emailing or faxing NHRC.

Visit the NHRC website to download the complaint form
And print it out.
Make sure the form contains the proper contact information.
You should attach a copy of your ID and a passport or visa.
You should also attach any supporting documents to your complaint.
Email or fax it.

NHRC Telephone- 00974-44048844

NHRC SMS Number- 119

NHRC E-mail- c@nhrc.org.qa

NHRC Fax- 00974-44444013

11. Labor complaint via NHRC Office

Workers can go to the National Human Rights Commission’s office and give them a written complaint form, copies of documents, and any other proof (like in the other option).

The NHRC office is located in Fereej Abdulaziz, near Nasser Bin Khalid intersection, behind Doha Petrol Station, in Otabi Tower. Here’s a map showing the location of the NHRC office

How to Check Labour Complaint Status in qatar

After submitting a complaint and getting a reference number, you can check its status on the Ministry of Labour website or the Amerni mobile app.

Option 1: To check the status of a complaint on the Ministry of Labour website

If you want know how to check labour complaint status qatar . Here are the steps:

Go to the Ministry of Labour website complaint status page
Click on the “Services” tab on the homepage.
From the drop-down menu, select “Inquiries and Requests”.
Choose the option “Track Your Labour Complaint” from the list of services.
Enter the complaint reference number and the mobile number registered with the complaint.
Click on “Search” to check the status of the complaint.

Option 2 : To Check the Status of your Labor Complaint using the Amerni Mobile App

follow these steps:

Open the Amerni mobile app
Log in using your Tawtheeq (NAS) username and password
Choose “Individual” from the options
Select “Labor Complaint Follow-up”
Choose the year of the complaint
Follow the instructions provided

Qatar Labour Dispute Settlement Committees

Qatar has created Labor Dispute Settlement Committees to enhance workers’ ability to seek justice.

When there is a conflict between workers and employers, they should first bring the issue to the Labor Ministry. The Ministry will try to solve the problem peacefully and investigate the dispute within seven days.

The Labour Dispute Settlement Committee resolves all disputes and its decision is enforceable immediately. The Committee takes a maximum of three weeks to issue its decision.

Workers’ representatives can raise complaints on behalf of workers by meeting regularly with the Ministry of Labour. This can be an effective way to address issues faced by a large group of workers.

How to Cancel Labour Complaint Online Qatar

To cancel a labour complaint in Qatar, you can follow these steps:

Go to the Ministry of Administrative Development, Labour and Social Affairs website at https://www.adlsa.gov.qa/en.
Click on the “e-services” tab and select “Labour Complaints”.
Enter your login credentials to access your account.
Select the complaint you want to cancel from the list of complaints in your account.
Click on the “Cancel Complaint” button.
Provide the reason for cancelling the complaint in the given field.
Click on the “Submit” button to cancel the complaint.

It is important to note that once a complaint has been cancelled, it cannot be re-opened or filed again for the same issue.

How The Labour Dispute Resolution System Functions

Scenario 1 : It seems like you believe that your employer has violated your contract or Qatar’s labor laws

Step 1 – Start Process

The first step is to file a complaint at the Ministry of Labour within one year of the end of your employment contract. You can do this even if you are still employed.

Step 2 – Ministry of Labour Meeting

The Ministry of Labour will invite both parties to a meeting to try to resolve the issue.

Make sure to bring any evidence to support your complaint, be prepared to discuss the issue, and calculate your losses.

If the issue remains unresolved,

you can request that the case be referred to the Dispute Settlement Committee (DSC) for a legal hearing.

Step 3 – DSC Hearing

The DSC is a court of law and will hear evidence from both parties. To prepare for the hearing, make sure to bring evidence to support your complaint, prepare a calculation of your losses in Arabic, and be ready to answer questions from the DSC.

Outcome: The DSC will issue a legal decision, which becomes final if not appealed within 15 days.

Scenario 2 : I am challenge the disciplinary action taken by my employer against me

To challenge your employer’s decision to discipline you, you can follow these steps:

Step 1: Write a grievance to your employer within seven days of being notified of the disciplinary penalty.

Step 2: Your employer has seven days to respond. If they do not respond or you are not satisfied with their response, you can complain to the Ministry of Labour within the next seven days.

Step 3: The Ministry of Labour will review your case and determine if the disciplinary penalty is fair. If it is a non-dismissal penalty, the Ministry’s decision is final. If it is a dismissal penalty and the Ministry approves it, you can request a legal hearing.

Step 4: For dismissal cases only, the matter goes to the Dispute Settlement Committee (DSC). Please refer to Step 3 in Scenario 1 for further details.

Please note that the way the Ministry handles a worker’s complaint about disciplinary actions taken by their employer will depend on whether the penalties imposed are non-dismissal penalties (such as warnings, wage deductions, suspension, and delay in promotions/wage increases) or dismissal from employment.

Scenario 3 : Challenging Employer’s Accusation of Causing Damage and Wage Deduction

Step 1: Lodge a complaint at the Ministry of Labour within 7 days of receiving notification of the wage deduction.

Step 2: The Ministry of Labour will review the complaint and investigate the matter. Based on the evidence presented, the Ministry will decide whether to cancel the deduction, reduce it, or uphold the employer’s decision. The Ministry’s decision in this matter is final.

Qatar The Workers’ Support and Insurance Fund

The Workers’ Support and Insurance Fund is a program in Qatar that provides financial and social support to workers in case of job loss, work injury, and other emergencies. The program is managed by the Ministry of Administrative Development, Labor, and Social Affairs (MADLSA) and is funded through employer contributions. The Workers’ Support and Insurance Fund offers various benefits, such as job search and training assistance, temporary financial assistance, and medical treatment for work-related injuries.

How to Change Employer After Labour Complaint

If an employer is found to have failed to pay a worker’s salary by the Labour Department or Labour Court, they will be required to pay the outstanding salary within a specific timeframe. If the worker wants to leave the company and find employment with another employer, the Labour Department can provide assistance in this regard.

FAQ on Labour Complaints in Qatar

Q: How do I file a complaint against my employer in Qatar?

A: You can file a complaint against your employer in Qatar by contacting the Ministry of Labour through various channels such as hotline number, SMS, e-mail, website, Amerni mobile app, and kiosks.

Q: Is there a time limit for filing a complaint against my employer in Qatar?

A: Yes, there is a time limit for filing a complaint against your employer in Qatar. You must file a complaint within one year after the end of your employment relationship.

Q: Can I still file a complaint if I have already left my job in Qatar?

A: Yes, you can still file a complaint if you have already left your job in Qatar. However, you must file the complaint within one year after the end of your employment relationship.

Q: What happens after I file a complaint with the Ministry of Labour in Qatar?

A: After you file a complaint with the Ministry of Labour in Qatar, the ministry will investigate the complaint and try to resolve the issue amicably. If the issue cannot be resolved, the ministry may refer the case to the Labour Dispute Settlement Committee for a legal hearing.

Q: Can I appeal the decision of the Labour Dispute Settlement Committee in Qatar?

A: Yes, you can appeal the decision of the Labour Dispute Settlement Committee in Qatar within 15 days after the decision is issued.

Q: Is there any financial assistance available for workers in Qatar who are facing financial difficulties?

A: Yes, the Workers’ Support and Insurance Fund provides financial assistance to workers in Qatar who are facing financial difficulties. The fund can help workers who are facing delays in receiving their salaries, as well as workers who have been injured or disabled on the job.

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