Metrash2: Unlock 200+ Services at Your Fingertips

Metrash2, a widely used mobile application developed by Qatar’s Ministry of Interior, enables citizens and residents to conveniently access various official services via their smartphones. Available for free on both iOS and Android platforms, Metrash2 provides a range of functionalities such as checking traffic violations, renewing residence permits, applying for visas, and accessing a host of other government services related to traffic, visas, and residency permits.

Beyond the aforementioned services, Metrash2 facilitates tasks like fine payments, exit permit applications, and requests for police clearance certificates. By offering a secure and user-friendly interface, the app eliminates the need for physical visits to government offices. Notably, users can swiftly access comprehensive official details for themselves and their dependents with a single tap, enhancing the app’s utility.

To sign up for Metrash2, individuals must possess a valid Qatari ID and a Ministry of Interior-registered mobile number. The registration procedure entails downloading the app, inputting the Qatari ID and mobile number, and completing the verification steps. Once successfully registered, users can effortlessly log in to explore a broad spectrum of services, including visa applications, residence permit renewals, and monitoring of traffic violations.

Furthermore, Metrash2 facilitates reporting of lost or stolen documents, settling traffic fines, and requesting vehicle registration certificates. The “My ID” feature within the app empowers users to access and review personal information along with details of their dependents, encompassing residence permit specifics and visa statuses.

Common inquiries related to the app include guidance on updating personal information, procedures to follow in case of a lost phone hindering app access, and steps for online payment of traffic fines. Metrash2 includes an extensive help section catering to these and various other user queries, ensuring a seamless experience for all users.

Thw History of MOI Qatar and the Metrash app:
Step-by-Step Guide to Register for Metrash2 on Your Mobile Phone
- For iPhone Users (iOS):
- For Android Users:
Step 3: Confirm Your Phone Number
Step 4: Receive Activation Codes to 92992
Step 5: Enter Activation Codes and Set PIN Code
Step 6. Receive confirmation SMS and start using the app
An Overview of the Features Available on the Metrash App
Traffic Violations:
Driving License Services:
Residence Services:
Exit and Re-entry Services:
Residence Permit Services:
Sponsorship Services:
Salary Certificate Services:
Exit Permit Services:
Passport Services:
- Passport Services with Metrash2:
- Other Services Offered by Metrash2:
Visa Services:
- Visa Services with Metrash2:
- Other Services Offered by Metrash2:
Traffic Services:
E-Services:
Inquiries:
FAQs on Metrash2 App

Thw History of MOI Qatar and the Metrash app:

The Ministry of Interior (MOI) in Qatar, established in 1970, is tasked with maintaining internal security and delivering essential public services to both citizens and residents. Over the years, the ministry has undergone transformations to align with Qatar’s evolving requirements.

In 2007, the inaugural version of the Metrash app was introduced by MOI to offer a more convenient means for individuals to access governmental services. Although initially limited in scope, this launch marked a significant milestone in the digitization of public services in Qatar.

As time progressed, Metrash underwent enhancements, expanding its service portfolio and emerging as one of Qatar’s most popular mobile applications. In 2011, the ministry unveiled Metrash2, a comprehensive platform offering a plethora of over 150 government services, encompassing tasks like residency permit renewals, visa applications, and traffic violation checks.

Today, Metrash2 stands as an indispensable tool for many Qatar residents, boasting an intuitive interface that facilitates swift access to governmental services while on the move. The app’s accolades include the prestigious Best Government Mobile Service award at the Qatar IT Business Awards in 2017.

The Ministry of Interior (MOI) in Qatar, founded in 1970 under Decree No. (5), is entrusted with upholding peace and security, coordinating police forces, safeguarding national security, and ensuring the well-being of citizens and expatriates. Its responsibilities span policing, traffic management, immigration, emergency services, and civil defense, with continual adaptations to meet the nation’s evolving needs.

Moreover, MOI plays a pivotal role in crime prevention, investigation, managing nationality-related affairs, issuing travel documents, overseeing expatriate entry and residence, and administering the prison system with a focus on humane treatment and respecting prisoners’ rights. Collaborating closely with domestic and international agencies, MOI contributes significantly to Qatar’s safety, stability, and societal order.

Under the visionary leadership of Emir H.H. Sheikh Tamim Bin Hamad Al Thani and Father Emir H.H. Sheikh Hamad Bin Khalifa Al Thani, MOI has been instrumental in Qatar’s progress and modernization efforts. As the country advances, MOI continues to evolve its services, promoting social stability, public order, and overall safety through law enforcement, traffic management, emergency response, and civil defense initiatives.

Metrash, initially launched in 2006 as an SMS service for mobile users in Qatar, provided notifications on diverse matters like traffic violations, residency permit status, and driving license expiration. Over time, Metrash transitioned into a comprehensive mobile app offering access to a wide array of government services by MOI, facilitating tasks such as permit renewals, visa applications, and traffic violation checks.

Despite its initial complexity, particularly in registration through MOI kiosks, recent improvements have streamlined the sign-up process, enabling users to register swiftly via their smartphones. This enhancement has catapulted Metrash into popularity among residents and citizens, serving as a convenient avenue to access MOI services seamlessly and efficiently.

Step-by-Step Guide to Register for Metrash2 on Your Mobile Phone

Step 1: Install the Metrash2 App on Your Mobile Phone

To download the Metrash2 app on your mobile phone, follow these steps based on your device’s operating system:

For iPhone Users (iOS):

Open the App Store on your iPhone.
Use the search bar to look for “Metrash2”.
Tap on the “Download” button next to the Metrash2 app.
Wait for the app to finish installing.
Once installed, tap “Open” to launch the Metrash2 app.

For Android Users:

Open the Play Store on your Android device.
In the search bar, type “Metrash2”.
Tap on the “Install” button to download and install the Metrash2 app.
Once the installation is complete, tap “Open” to launch the Metrash2 app.

Following these steps will allow you to easily download and access the Metrash2 app on your mobile device.

Step 2: Choose Your Preferred Language and Login

To switch the language in the Metrash2 app to your preferred language, follow these steps after opening the app:

Upon opening the Metrash2 app, it will initially display in Arabic.
Look for the language switch button located in the bottom right corner of the screen.
Click on this button to access the language settings.
A list of supported languages, including Arabic, English, French, Spanish, Malayalam, and Urdu, will be displayed.
Select your preferred language from the list.
The app interface and content will then switch to the language you have selected.
You can now navigate the Metrash2 app in your chosen language.

By following these steps, you can easily switch the language in the Metrash2 app to one that you are more comfortable with using.

Once you have selected your preferred language, click on the “Login” button to proceed to the next step.

Step 3: Enter Your Qatar ID Details

On the next screen, you will be prompted to enter your Qatar ID number. Type in your ID number and then press “Next”.

To provide the expiry date of your Qatar ID in the Metrash2 app, follow these steps:

Once you have launched the Metrash2 app and selected your preferred language, you will be prompted to enter the expiry date of your Qatar ID for verification purposes.
Enter the expiry date in the specified format of day, month, and year (DD/MM/YYYY). For example, if your Qatar ID expires on August 31, 2024, you would enter it as 31/08/2024.
After entering the expiry date correctly, click on the “Next” button to proceed to the next step in the verification process.

By following these steps and providing the required information accurately, you can move forward with the verification process within the Metrash2 app.

Step 3: Confirm Your Phone Number

To confirm that your phone number is registered under your Qatar ID in the Metrash2 app after entering your Qatar ID number and expiry date, follow these steps:

After entering your Qatar ID number and expiry date accurately within the Metrash2 app, a pop-up message will appear on the screen.
The pop-up message will ask if your phone number is registered under your Qatar ID.
To proceed with the verification process, select “Yes” to confirm that your phone number is indeed linked to your Qatar ID.
By confirming that your phone number is registered under your Qatar ID, you are ensuring that the necessary connection is in place to access the services provided through the Metrash2 app.

Following these steps will help you complete the verification process and ensure that your phone number is correctly associated with your Qatar ID for utilizing the services available on the Metrash2 platform.

Step 4: Receive Activation Codes to 92992

To activate your Metrash2 account and access the services available on the app after confirming your phone number, follow these steps:

After confirming that your phone number is linked to your Qatar ID within the Metrash2 app, the app will prompt you to generate an automated SMS message to be sent to 92992.
Click on the “SEND” button to initiate the sending of the automated SMS message to the designated number.
Shortly after sending the SMS, you will receive two activation codes (Part 1 and Part 2) via SMS on your linked phone number.
These activation codes are essential for activating your Metrash2 account and accessing the services provided by the app.
Make sure to keep these activation codes safe and do not share them with anyone to maintain the security of your account and information.

By following these steps and keeping your activation codes secure, you can successfully activate your Metrash2 account and start using the services offered on the app.

Step 5: Enter Activation Codes and Set PIN Code

To complete the registration process in the Metrash2 app and set up your account, follow these steps:

Open the Metrash2 app on your mobile device.
Enter your Qatar ID number and the two activation codes you received via SMS into the designated fields.
Once you have entered this information, click on the “Activate” button to proceed with the activation process.
After activation, you will be prompted to set a four-digit PIN code. This PIN code will be used to log in to the app and access the services offered.
Choose a secure and memorable four-digit PIN code and enter it into the appropriate field. Ensure that you do not share this PIN with anyone.
Click on “Next” to confirm and complete the registration process.
Upon successful completion, you will be directed to the home screen of the Metrash2 app, where you can access a wide range of services provided by the Ministry of Interior.

Following these steps will enable you to activate your Metrash2 account, set up a PIN code, and gain access to the services available through the app.

Step 6. Receive confirmation SMS and start using the app

After receiving the confirmation SMS, you can log in to the app using your PIN and start using Metrash. However, for the first time use, you need to agree to the Terms and Conditions. Simply click on “Accept” to proceed.

An Overview of the Features Available on the Metrash App

The Metrash2 app offers a range of features to the residents of Qatar, including:

Traffic Violations:

Metrash2 provides several traffic violation-related services, including:

Traffic Violation Inquiry: You can check for any traffic violations registered against your vehicle by entering the vehicle’s plate number.
Payment of Traffic Violations: You can pay for any traffic violations registered against your vehicle online through the app.
Request for Refund of Excess Paid Fines: If you have paid more than the actual amount of the fine, you can request a refund through the app.
Vehicle Impoundment Release Request: If your vehicle has been impounded due to a traffic violation, you can request its release through the app.
Traffic Accident Report: You can report a traffic accident through the app and obtain a copy of the report.
Traffic Accident Photo Request: You can request photos of a traffic accident that was reported through the app.

Driving License Services:

Metrash 2 offers various services related to driving licenses, which include:

Renewal of Driving License: The app allows you to renew your driving license easily by submitting the required documents and paying the renewal fees online.
Driving License Replacement: If you have lost or damaged your driving license, you can apply for a replacement through the app. You need to submit the necessary documents, such as a copy of your Qatar ID and a police report, and pay the replacement fees online.
International Driving Permit: You can apply for an International Driving Permit (IDP) through Metrash 2. You need to have a valid Qatari driving license and submit the required documents, such as a copy of your Qatar ID and passport, and pay the IDP fees online.
Update Driving License Information: If you need to update any information on your driving license, such as your name or address, you can do it through the app. You need to submit the required documents, such as a copy of your Qatar ID and the relevant supporting documents, and pay the fees online.
Driving License Test Appointments: You can schedule your driving license test appointments through Metrash 2. You need to select the date and time that suits you, and pay the test fees online.
Driving License Test Results: Once you have taken your driving license test, you can check your test results through the app.

Residence Services:

Metrash2 Residence Services include a range of features related to visa and residency matters in Qatar. Some of the key services available on the app are:

Visa Services: Users can check visa status, renew visas, apply for new visas, and get information on visa rules and regulations.

Exit and Re-entry Services:

The Exit and Re-entry Services available on the Metrash 2 app include:

Applying for an Exit Permit: Residents can apply for an Exit Permit online through the app. This permit is required if you plan to leave Qatar for any reason and will allow you to return to the country within a specified time frame.
Applying for a Re-entry Permit: If you are a resident of Qatar and have already obtained an Exit Permit, you can apply for a Re-entry Permit through the app. This permit is required to re-enter Qatar after leaving the country.
Checking the Status of your Application: You can check the status of your Exit or Re-entry Permit application through the Metrash 2 app. This will help you stay updated on the progress of your application and whether any additional steps are required.
Making Changes to Your Application: If you need to make any changes to your Exit or Re-entry Permit application, you can do so through the app. This includes updating your travel dates or making changes to your personal information.
Paying Fees: You can pay the fees associated with your Exit or Re-entry Permit application through the app. This includes any visa fees, exit fees, or other fees associated with your travel.

Residence Permit Services:

The Residence Permit Services available on the Metrash 2 app include:

Applying for a New Residence Permit: If you are a resident of Qatar and need to apply for a new residence permit, you can do so through the Metrash 2 app. This includes submitting the necessary documents and paying the required fees.
Renewing Your Residence Permit: Residents can also renew their residence permits through the app. This allows you to extend your stay in Qatar and maintain your legal status as a resident.
Checking the Status of Your Application: You can check the status of your Residence Permit application through the Metrash 2 app. This will help you stay updated on the progress of your application and whether any additional steps are required.
Making Changes to Your Residence Permit: If you need to make any changes to your residence permit, such as updating your personal information or employment status, you can do so through the app.
Paying Fees: You can pay the fees associated with your Residence Permit application or renewal through the app. This includes any visa fees, renewal fees, or other fees associated with your residency.
Printing Your Residence Permit: Once your Residence Permit application has been approved, you can print your permit directly from the app.

Sponsorship Services:

The Sponsorship Services available on the Metrash 2 app include:

Applying for a New Sponsorship: If you are a resident of Qatar and need to apply for a new sponsorship, you can do so through the Metrash 2 app. This includes submitting the necessary documents and paying the required fees.
Renewing Your Sponsorship: Residents can also renew their sponsorship through the app. This allows you to extend your sponsorship and maintain your legal status as a resident.
Changing Your Sponsorship: If you need to change your sponsorship information, such as transferring to a new sponsor or changing your job, you can do so through the app.
Checking the Status of Your Sponsorship: You can check the status of your sponsorship application or renewal through the Metrash 2 app. This will help you stay updated on the progress of your application and whether any additional steps are required.
Cancelling Your Sponsorship: If you need to cancel your sponsorship for any reason, you can do so through the app.
Requesting a New RP: You can also request a new Residence Permit (RP) for yourself or for any of your sponsored dependents through the app.

Salary Certificate Services:

Requesting a Salary Certificate: If you need to provide proof of your income, you can request a salary certificate through the Metrash 2 app. This includes submitting the necessary details and paying the required fees.
Checking the Status of Your Request: You can check the status of your salary certificate request through the app. This will help you stay updated on the progress of your request and whether any additional steps are required.
Printing Your Salary Certificate: Once your salary certificate has been approved, you can print it directly from the app.
Requesting a Salary Certificate for Sponsored Dependents: You can also request salary certificates for your sponsored dependents through the app.

Exit Permit Services:

As per the current rules in Qatar, residents no longer require an exit permit to leave the country, and therefore, there is no option to renew an exit permit through the Metrash 2 app. The exit permit system was abolished in 2018.

However, residents may still need to obtain other necessary documents or approvals from their employer or sponsor before leaving the country. The Metrash 2 app may be used to apply for or manage other types of residency permits or documents, such as visa extensions or renewals, sponsorship changes, and other immigration-related services.

Passport Services:

Metrash2 offers a variety of convenient services for Qatari citizens and residents, including passport services, visa services, traffic services, and residency services. Here is a summarized guide on how users can utilize the Metrash2 app for passport services and other government-related tasks:

Passport Services with Metrash2:

Requirements: Users need an active Qatari ID and a valid email address to access passport services.
Download the App: Users can download the Metrash2 app from the App Store for iOS devices or Google Play Store for Android devices.
Account Creation: After downloading the app, users can create an account within the app to get started.
Accessing Passport Services: Once the account is set up, users can navigate to the passport services section within the app.
Online Application Submission: Users can submit their passport renewal applications and update personal information conveniently through the app.

Other Services Offered by Metrash2:

Visa Services: Users can utilize Metrash2 for visa-related services.
Traffic Services: Metrash2 provides services related to traffic, such as license renewals and fines payment.
Residency Services: Users can access residency services through the app.
Payment Options: Users can make payments for services using credit or debit cards or through the Hukoomi government portal.
Convenience: Metrash2 offers a convenient and efficient way for users to access a range of government services directly from their mobile devices.

By leveraging the Metrash2 app, Qatari citizens and residents can efficiently manage various government-related tasks and services, simplifying processes and enhancing accessibility to essential services.

Passport Services for Qatari citizens and residents, which include:

Applying for a New Passport: Qatari citizens can use the Metrash 2 app to apply for a new passport online. This includes submitting the necessary documents and paying the required fees.
Renewing Your Passport: Qatari citizens can also renew their passports through the Metrash 2 app. This allows you to extend the validity of your passport without having to visit a passport office.
Checking the Status of Your Passport Application: You can check the status of your passport application through the Metrash 2 app. This will help you stay updated on the progress of your application and whether any additional steps are required.
Reporting a Lost or Stolen Passport: If your passport is lost or stolen, you can report it through the app. This will help you take the necessary steps to protect your identity and apply for a new passport.
Updating Your Passport Information: You can also use the Metrash 2 app to update your passport information, such as your name, address, or other personal details.
Printing Your Passport: Once your passport application has been approved, you can print your passport directly from the app.

Visa Services:

Metrash2 offers a comprehensive range of services for users, including visa services, traffic services, residency services, and Metrash services. Here is a detailed guide on utilizing the Metrash2 app for visa services and other essential functions:

Visa Services with Metrash2:

Requirements: Users must have an active Qatari ID and a valid email address to access visa services.
Downloading the App: Users can download the Metrash2 app from either the App Store for iOS or Google Play for Android devices.
Account Setup: Upon downloading the app, users can create an account within the application to begin.
Accessing Visa Services: Following account setup, users can navigate to the visa services section within the app.
Visa Types: Users can apply for various visa types such as visit visas, tourist visas, business visas, and residence permits for themselves and their family members through the app.
Online Application Submission: Users can conveniently submit their visa applications and manage the process electronically.

Other Services Offered by Metrash2:

Traffic Services: Metrash2 provides services related to traffic, including license renewals, fines payment, and other traffic-related queries.
Residency Services: Users can access residency services through the app, managing residency permits and related processes.
Payment Options: Payment for services can be made using credit or debit cards or through the Hukoomi government portal.
Metrash Services: Users can subscribe to the Metrash2 service, change their mobile number, and manage their Metrash2 account efficiently within the app.

By leveraging the Metrash2 app, users can access a wide array of government services conveniently and securely, streamlining processes such as visa applications, traffic services, residency management, and Metrash account management directly from their mobile devices.

Traffic Services:

To use Metrash2 for traffic services, users need to have an active Qatari ID and a valid email address. They can then download the application from the App Store or Google Play and create an account. Once their account is set up, they can access the traffic services section and perform various tasks such as:

Paying Traffic Violations: Users can view and pay their traffic fines through the application, as well as check their fine details and history.
Renewing Driving License: Users can renew their driving license and check the status of their application through the application.
Renewing Vehicle Registration: Users can renew their vehicle registration and check the status of their application through the application.
Vehicle Ownership Transfer: Users can transfer vehicle ownership and apply for a new registration certificate through the application.

In addition to these services, Metrash2 also provides other government services, such as visa services and residency services. Users can pay for these services using a credit or debit card, or through the Hukoomi government portal.

E-Services:

The e-services available on Metrash2 include:

Visa Services: Users can apply for different types of visas, including tourist visas, visit visas, and business visas, through the application.
Residency Services: Users can apply for residence permits for themselves and their family members, as well as renew or cancel residency permits.
Traffic Services: Users can access traffic-related services, such as paying traffic fines, renewing driving licenses, and renewing vehicle registrations, through the application.
Exit and Entry Permits: Users can apply for exit and entry permits through the application.
Criminal E-Services: Users can access a range of criminal e-services, such as reporting a crime or submitting a request for a criminal record check.
Document Authentication: Users can authenticate documents, such as educational certificates or commercial documents, through the application.
Health E-Services: Users can access health e-services, such as requesting a medical report or checking vaccination records.

In addition to these e-services, Metrash2 also provides other government services, such as paying fines, accessing news and updates from the Ministry of Interior, and more.

Inquiries:

Here are some of the types of inquiries that can be made through Metrash2:

Visa Inquiries: Users can inquire about the status of their visa applications, as well as check the validity of their visas.
Residency Inquiries: Users can inquire about the status of their residency permit applications, as well as check the validity of their residency permits.
Traffic Inquiries: Users can inquire about traffic fines, as well as check the status of their driving license and vehicle registration.
Exit and Entry Permits: Users can inquire about the status of their exit and entry permits.
Criminal Inquiries: Users can inquire about criminal cases or submit inquiries related to criminal records.
Document Inquiries: Users can inquire about the status of document authentication requests.

In addition to these inquiries, Metrash2 also provides other government services, such as visa services, residency services, traffic services, and more. Users can pay for these services using a credit or debit card, or through the Hukoomi government portal.

FAQs on Metrash2 App

here are some frequently asked questions (FAQ) about the Metrash2 mobile app:

What is Metrash2? Metrash2 is a mobile application launched by the Ministry of Interior (MOI) of Qatar to provide online services related to immigration, traffic, residency, and other services to citizens, residents, and visitors of Qatar.
Can I register for Metrash2 if I am a visitor to Qatar? No, Metrash2 registration is only available for citizens and residents of Qatar who have a valid Qatar ID and a registered mobile number with the service provider.
How do I reset my Metrash2 PIN? To reset your Metrash2 PIN, you can click on the “Forgot PIN” option on the login screen of the app. You will receive an SMS with instructions to reset your PIN.
What services can I access through Metrash2? You can access a range of services through Metrash2, including checking visa and RP status, paying traffic fines, renewing driving licenses and vehicle registrations, applying for residency permits, and more.
Is Metrash2 available in other languages besides Arabic? Yes, Metrash2 is available in several languages, including English, French, Spanish, Malayalam, and Urdu. You can select your preferred language from the app settings.
Is there a fee to use Metrash2? There is no fee to download or use the Metrash2 app. However, some services offered through the app may require a fee or payment, such as traffic fines or residency permit applications.
Can I use Metrash2 on multiple devices? Yes, you can download and use Metrash2 on multiple devices. However, you can only log in to the app on one device at a time.
How can I contact customer support for Metrash2? You can contact the MOI customer service center at 2342000 or send an email to info@moi.gov.qa for any issues or queries related to Metrash2.

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